Terms and Conditions

Our terms and conditions for browsing and shopping with us, along with our guarantee and returns information.


These Terms and Conditions govern the supply of goods and services sold by HallsGreenhouses.co.uk which is a trading name and website domain of the parent company GardenSite LLP.

The term ‘GardenSite’, 'GardenSite LLP', ‘Halls Greenhouses’, ‘seller’, ‘us’ or ‘we’ refers to the owner of this website whose office is registered at 211-213 Chester Road, Sutton Coldfield, Birmingham, B73 5BD. Our VAT number is GB 109 6996 27.  ‘customer’ means the person or party who purchases the product(s). ‘Contract’ means any agreement between the Seller and the Customer.

By submitting an order for and/or purchasing any product, you are indicating your acceptance of these Terms and Conditions and you agree to be bound by these in their entirety. If you do not fully accept these Terms and Conditions, you will not be able to order or purchase any products from us and we ask that you do not use our website. We reserve the right to update these Terms and Conditions at any time and we ask that you check this page regularly to take notice of any amendments.

The terms ‘GARDENSITE’, ‘GARDEN SITE’ and "HALLS SIGNATURE" are a registered trademark of GardenSite LLP Company.


Unless otherwise stated, prices for our products are inclusive of VAT. VAT content is displayed at the purchase stage of placing an order online. Delivery on greenhouses is generally inclusive to any UK mainland destination, however, extra charges may be applied for other locations.

Each product remains our (or the supplier’s) property until you have paid for it in full or the product has been provided to you (whichever occurs later), whereupon you will own the product. However, the Customer takes responsibility for the goods once the goods have been delivered or collected by the Customer or their agent. 


The majority of goods are delivered directly by the manufacturer using their own vehicles or by contractors/couriers of their choice. The couriers will make delivery to the door of the Customer’s premises/site and will not carry any items inside.

Customers must ensure that there are adequate handling facilities to receive the goods and that all items can fit through the access point. In the rare occurrence that any damage, grievance, or injury is caused to the customer or the customer’s property during delivery, claims must be directed to the manufacturer.

Halls Greenhouses are not liable to pay for any charges associated with an unsuccessful delivery attempt. The customer may be liable to pay for a re-delivery charge if a re-delivery is required due to non-compliance by the customer during the original delivery.

Unless otherwise agreed, products must be signed for on delivery by a person aged 18 or over. The customer must unpack and check all goods upon delivery. If there is any problem or defective, missing or damaged items you must notify us within 24 hours. We strongly recommend that you do not employ any third-party installation services until you are physically in receipt of the goods. Halls Greenhouses are not liable for any consequential losses associated with this.

Events Beyond Our Control

We shall have no liability to you as the customer for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to products supplied or delivered under our agreement, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

Cancellations and Returns

Your right to cancel an order starts the moment you place your order and ends 14 (fourteen) days from the day you receive it. Our returns policy is applicable to goods returned unused, in their original packaging and with all relevant paperwork, such as instruction manuals.

Unless otherwise agreed in writing, the customer will pay for the cost of returning items when exercising their right to cancel/return a product, as well as for the original delivery cost to the customer.

We will make all reasonable endeavours to process your refund within 14 (fourteen) days of either us/the supplier getting the goods back. Halls Greenhouses holds the right to make a deduction to the refund price if the value of the goods has been reduced as a result of you handling the goods more than was necessary (more than if you were assessing them in a shop) and to cover repackaging/administration fees.

Product Information and Imagery

We strive to keep our product pages, descriptions, product dimensions, and specification up to date and as accurate as possible. Dimensions specified on each product range are displayed in good faith from the information received from the manufacturer and may have been rounded up or down to the nearest whole centimeter or inch.

Sizes in product titles are rounded to 'nominal' sizes to show a quick reference to the average size.

Product images are displayed for illustration purposes only. We urge customers to not rely on the images alone, but on the specified dimensions and specifications when checking the size of the product and what is included with it as standard.

Product images may show the use of additional, optional accessories, which are for illustration purposes only. We urge customers to not rely on the images alone, but on the specified features list when checking what is included as standard.

Guarantees and Warranties

The manufacturer's guarantee on full greenhouses is valid for up to 12 (twelve) years on the metal main frame after the goods have been delivered to the customer when installed and maintained to the manufacturer's recommended standards.

Full details of the manufacturer's warranty can be found here.

The guarantee does not cover wear and tear, damage, misuse, lack of maintenance/negligence, storm damage, or any other damage caused by lack of anchoring and/or insufficient base preparation.

Glazing is excluded from the 12-year warranty.


If for any reason you are dissatisfied with your product(s), please email us on [email protected] and we will endeavor to get back to you within a reasonable period of time.